7-day exchange policy
We accept exchange requests for eligible items within 7 days of delivery.
Eligibility
Items must be unworn, unwashed, unused and returned with original tags and packaging. Proof of purchase is required. Items showing wear, fragrance, alteration or damage after delivery cannot be accepted.
Exclusions
Final-sale items, gift cards and products made or altered to a customer's measurements are not eligible unless they arrive damaged or incorrect.
Damaged or incorrect items
Inspect your order on arrival. If an item is damaged, defective or incorrect, contact us through the store contact page as soon as possible with your order number and clear photographs.
How to request an exchange
Contact us before sending anything back. Returns sent without approval may not be accepted. Delivery charges associated with a change-of-mind exchange are normally the customer's responsibility. If we supplied a damaged or incorrect item, we will provide the appropriate resolution.
Refunds
Where a refund is approved, it is returned to the original payment method after inspection. Processing times depend on the payment provider.